Help - Technical
F.A.Q
Q: How do I cancel my Subscription?
If you joined using CCBill: you can go directly
to CCBill Customer Service to
cancel.
If you joined using Verotel Tickets: you can go directly to Verotel
Cancellation to cancel.
If you have problems canceling you can email using our contact form,
however please send your cancellation notice at least 3
days prior to your re-bill date and you MUST let us know
which company you joined with!
Q: I keep getting a denial when I try to join, what's wrong?
If you have performed a chargeback on another website using
the same billing company you are located in that companies "negative database". You
will not be able to join ANY website with that billing
company as you fall into high risk for credit card fraud.
Or you may simply be in a country that the billing company
will not allow.
You must join using a different company, which is why we
offer more than one choice for joining.
Q: I use AOL, how come I have trouble with your members area?
We hate to tell you that AOL is absolutely the WORST browser
to use if you plan on looking at membership sites. They
change IP numbers every time you click on a link so it
looks like you are more than one person when you access
the members area (which causes most security systems to
deny you access).
DO NOT USE THE AOL BROWSER, instead use a browser outside
of the AOL program such as Internet
Explorer or Netscape.
Q: I keep getting an error when I try to access the members area,
can you fix it?
If you get an error page when you try to login, please
note the error message located in the lower left corner
and send it in email to Support using our Contact
Form and Rachel will work on the problem for you.
NOTE: If your username & password
have been found to be on username/password sharing lists
your login information will not be reactivated until at
least your password has been changed. We do realize that
this often happens because people use the same login information
for multiple sites, but we cannot allow them to remain
active for your use. Rachel will choose new login information
for you.
Q: I downloaded the video clips but now I can't
play them, what's wrong?
The video clips in the member's area are zipped with WinZip.
You must unzip the files before you can play them using
Windows Media Player or Real Media.
Trying to get the video's to play directly from the website
will no longer work since they are put into zip files now. Winzip, Windows Media Player and RealMedia have free versions, so you do not have to
purchase any new software if you don't want to.
If you get an error trying to unzip the file, you need
to re-download the zipfile and make sure it is complete. You
will get a CRC error if the zipfile is not complete.
Q: My question isn't here... so what do I do now?
Email Support using our contact form :)
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